Return Policy

The return period is 90 days from the date of delivery for items that are new, unused in original packaging.  If the 90 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.


Part(s) may not be returned without the Return Material Authorization (RMA).  Any parts returned without obtaining a Return Material Authorization will be charged a 50% restocking fee.  An unauthorized package is any part return that has not been given an RMA number or any part found to have been previously installed/used.  Contact us for an RMA number.
 
If the product is covered under warranty, you can still return the item, but the shipping cost to return the item will not be covered. Depending on the item, our warranty period will either last 90 days or one year from the date of sale.


Your refund will be the total cost of the item, minus the cost of shipping.  If the item purchased was a free shipping offer, then 20% will be withhold from your refund to cover our shipping and handling of the order.


Who pays for the return shipping:


Buyer pays if:


Incorrect product is purchased.  Send us an email to make sure you are buying the correct part.
Purchase is duplicated in error.
Realized item purchased was not required for the job.
 
Seller pays if:
 
Product is damaged.


Incorrect product is sent. Example: a fuse is sent instead of a bin.
Item(s) come dead on arrival (DOA)
Item(s) do not work (defective) within 30 days of delivery date

Refunds (if applicable)


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.  We will also notify you of the approval and rejection of your refund.  


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds (if applicable)


If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank.  There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at sales@exactapplianceparts.net


Sale Items (if applicable)


Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Exchanges (if applicable):


We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at sales@exactapplianceparts.net and send your item to: 8512 Westminster Blvd. Suite B, Westminster, CA, 92683.


Gifts:


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.  Once the returned item is received, a gift certificate will be mailed to you.
 
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


Shipping:


To return your product, you should mail your product to: 8512 Westminster Blvd. Suite B, Westminster, CA, 92683.
 
You will be responsible for paying for your own shipping costs for returning your item.  Shipping costs are non-refundable.  If you receive a refund, the cost of return shipping will be deducted from your refund.
 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
 
If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance.  We don’t guarantee that we will receive your returned item.